Shipping Policy

Order Processing Time

All orders placed through Chandel Jewelers are processed within 1-3 business days (excluding weekends and holidays). Please note this processing period does not include shipping time.

Shipping Methods and Delivery Times

We offer several shipping options for your convenience:

• Standard Shipping: 5-20 business days delivery time

Shipping Destinations

We currently ship to all 50 U.S. states and select international destinations. International customers are responsible for any customs fees, import duties, or taxes that may apply.

Order Tracking

Once your order has shipped, you will receive an email notification with tracking information. Please allow 24 hours for the tracking information to become active in the carrier's system.

Shipping Restrictions

For security reasons, we cannot ship to P.O. boxes or freight forwarding companies. A signature may be required for delivery of high-value items.

Address Accuracy

Please ensure your shipping address is complete and accurate. Chandel Jewelers is not responsible for orders shipped to incorrect addresses provided by the customers.

Damaged or Lost Packages

In the rare event that your package is lost or damaged during transit, please contact us immediately at [email protected] with your order number and details of the issue. We will work with the shipping carrier to resolve the matter promptly.

Contact Information

For any shipping-related inquiries, please contact our customer service team: